Thank you for choosing www.homebasicshq.com. We are committed to providing you with high-quality waterproof carabiners and carabiner bags, and we want you to be satisfied with your purchase. If you have any issues with your purchase, we offer a flexible return and exchange policy to ensure a pleasant and worry-free shopping experience.

1. Return and Exchange Terms
Quality Issues: If the product you received has a quality issue (such as a manufacturing defect, damage, or does not match the description you purchased), you can request a return or exchange within 30 days.
Non-Quality Issues: We also accept returns for non-quality issues (for example, if you changed your mind or no longer need the product). Returns must be unused, unopened, and in their original packaging.
Return and Exchange Period: We offer returns and exchanges within 30 days from the date of delivery. If your product has been returned after this period, we will not be able to accept a return or exchange.

2. How do I request a return or exchange?
If you would like to request a return or exchange, please follow the steps below:
Contact Customer Service: Please contact our Customer Service team via email and provide your order number, product details, and the reason for your return or exchange.
Confirm Return: We will confirm your return or exchange request as soon as possible after receiving your request. If your request meets our return or exchange requirements, we will provide return instructions and explain how to return the item.
Returning Items: Please return the item to our warehouse. Returned items must be in new, unused, and well-packed condition. Return shipping costs may apply. Please ensure that you provide a return tracking number for tracking.
Refund or Exchange: Once we receive and review your return, we will process a refund or exchange as quickly as possible. If a refund is selected, it will be issued to your original payment method, but this may be delayed due to bank processing times.

3. Return or Exchange Fees
Quality Issues: If the item is defective or shipped incorrectly, we will cover the return shipping costs. We will provide you with a prepaid return label to ensure a smooth return process. Non-Quality Issues: For returns or exchanges for personal reasons, customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure the safe return of the item.

4. Refund Policy
Refund Method: Refunds will be processed through your original payment method.
Partial Refund: If the returned item is not in the condition required for a return or exchange (for example, if the item is used or the packaging is damaged), we may provide a partial refund or deny your request.

5. Exchanges
If you wish to exchange an item, please ensure you clearly specify the item and model you wish to exchange during the return or exchange process. We will do our best to provide you with the item you requested. If there is a price difference between the items, you may pay the difference or request a refund.

6. Circumstances Where Returns or Exchanges Are Not Accepted
Returns or exchanges will not be accepted in the following cases:
The item is used or damaged and does not qualify for a return or exchange due to quality issues.
The item packaging is damaged or missing.
The 30-day return period has expired.
The item is a custom or special order item.
The item is on clearance or on sale (unless there is a quality issue).