Thank you for choosing www.homebasicshq.com. We are committed to providing you with quality delivery services to ensure you receive your waterproof carabiners, waterproof bags, and other gear promptly. Please read the following shipping terms carefully before purchasing.
1. Import and Export Standards
Australia Shipping: We comply with all Australian laws and regulations for product delivery. All shipments comply with national shipping standards and specifications established by Australia Post and courier companies.
International Shipping: For international orders, we adhere to relevant import and export regulations. We ensure that the products we sell comply with the import regulations of the destination country, complete the necessary customs declarations, and pay all applicable duties and VAT. Please note that international orders may be subject to the customs and tax policies of the destination country.
2. Shipping Times
Australia Shipping:
Standard Shipping: It typically takes 7 business days to reach your address. Remote areas may require additional time.
Expedited Shipping: We also offer expedited shipping, typically with a delivery time of 3 business days, to most major Australian cities and some remote areas. International Shipping:
Standard International Shipping: Depending on the destination country, shipping typically takes 14 business days. Shipping times may vary depending on the destination, customs processing, and other factors.
Expedited International Shipping: For faster international delivery, you can choose expedited shipping, with an estimated delivery time of 7 business days (delivery times may vary by destination).
3. Shipping Costs
Domestic Shipping Costs: Shipping costs are calculated based on your delivery address, selected shipping method, and the weight and volume of your package. Specific costs will be displayed during checkout.
International Shipping Costs: International shipping costs are calculated based on the destination, package weight, and selected shipping method (standard or expedited). International shipping costs will also be clearly displayed during checkout. Please note that some international orders may incur additional customs duties and import taxes, which are the responsibility of the customer.
4. Logistics and Shipping Partners
We work with several reliable logistics and delivery companies to ensure the timely and safe delivery of your orders. Our key partners include:
Australia Post: We offer standard and expedited delivery services Australia-wide. Australia Post also handles most international shipping outside of Australia.
StarTrack: Provides expedited shipping services to major Australian cities, ensuring fast processing and delivery.
Toll: Provides standard and expedited shipping services within Australia, particularly suitable for large or heavy items.
DHL Express: Primarily designed for fast international delivery, ensuring your items reach overseas destinations in a short time.
FedEx: Similar to DHL, offers expedited international shipping services.
5. Order Tracking
Once your order is shipped, we will email you a tracking number and relevant logistics information, allowing you to track the status of your package at any time during its transit. Our tracking service allows you to see the location of your package in real time, ensuring your items arrive safely.
6. Shipping Delays
While we do our best to ensure timely shipment and accurate delivery times, shipping delays may occur due to factors beyond our control, such as weather conditions, shipping route issues, and customs inspections. We recommend placing orders in advance during special periods such as major sales or holidays to avoid unnecessary delays.
